We process orders quickly—most ship within 2–5 business days. Once it’s on the way, you’ll get a tracking number. If you can’t find it or didn’t get it for some reason, please email us at bingobongotwins@gmail.com

If the quality of the merch is not to up to your standards, we will accept returns and issue a refund. No refunds are issued for digital commissions. If you aren’t happy with your commission piece, let us know and we will figure out a way to make it right for you.

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

This shop exists because of you—your love and support for Bingo & Bongo made it real—and we want you to have the best time shopping here, so if you have ideas, requests, or suggestions, send us an email and we’ll review everything (the twins are probably already sensing it) and do our best to bring it into the shop within just a few days.